Content marketing is used across the customer journey and customer life cycle but doesn’t start nor end with the customer in the strict sense. Content marketing further serves several business functions in a consistent, integrated and continuous way. It looks at the customer from a connected perspective and takes into account the content requirements of anyone serving and engaging prospects and customers.
One of the goals of content marketing is to optimize business value and audience/customer value providing and enabling the right content across the right channels in the most timely, valuable, connected, personalized and optimized way across and beyond the customer/audience life cycle.
Given the fact that content plays a role in virtually all marketing techniques and tactics, there are no goals that can’t be reached using content.
However, from a content marketing perspective, we see that marketers focus on some key goals such as:
Although these are the typical goals found in content marketing research, we invite you to think out of the box and also look at the goals of your “audiences’.