LazyMonkey for QR feedback, surveys and escalation
A QR code-based, real-time feedback system for businesses, institutions and public services. Visitors scan a code where they are, the person responsible is alerted straight away, and anything left unresolved escalates.
What LazyMonkey does
LazyMonkey puts a QR code at each location, so feedback reaches the person responsible in real time, while the visitor is still there. It replaces paper registers that get read days later and long surveys that arrive at the wrong time.
A QR code for every location
Generate codes in bulk and tag them by location, service and type of feedback, so every response arrives with context.
Instant alerts
An SMS alert on every scan sends the issue to the person responsible, while the visitor is still on site.
Escalation matrix
Set time limits for each level; anything not resolved in time moves up to the next person.
Real-time dashboard
Benchmark locations, map the visitor journey and turn feedback into actionable reports.
Surveys
Share survey links, send user-specific links from an Excel import or by SMS, set automatic reminders and export reports to Word, Excel or PowerPoint.
Indian languages and data security
Forms in all major Indian languages; encryption, role-based permissions, backups and access logs.
How LazyMonkey works
- 01
Place a QR code
Each location — a washroom, a counter, a ward — gets its own code.
- 02
Configure tags
Tags tell LazyMonkey where the code is, which service it covers and who is responsible.
- 03
The visitor scans
A short form for that exact location opens in the phone browser; no app to install.
- 04
The person responsible is alerted
Feedback reaches the responsible staff in real time and escalates if it is not resolved in time.
- 05
Act on the insight
The dashboard and reports show trends by location and service, over up to 10 years of history.
Where LazyMonkey is used
Pan-India grievance management for India Post
In November 2025 the Department of Posts awarded a GeM contract for a pan-India Grievance Management System built on LazyMonkey — complaint handling for one of the country’s largest public networks.
Read the India Post case study →Visitor feedback in malls and hospitals
DLF Promenade, DLF Emporio and DLF Avenue have used LazyMonkey for visitor feedback and tenant surveys since 2023, alongside Pacific Malls and hospitals such as Pushpanjali Hospital & Research Centre, Maharaja Agrasen Hospital and RS Grover Hospital.
Also built for banking, large franchises, restaurants, universities, police, railways, smart cities and tourism. For malls, LazyMonkey bundles six products under one login: mall directory, QR feedback, tenant surveys, tenant permits and approvals, checklists and compliance.
LazyMonkey plans
All plans include the full feature set, text analytics, alerts and phone and email support. Prices are quoted after a demo; SMS is charged separately by volume. Start with a 14-day free trial, no credit card needed.
Starter
For smaller companies or larger departments
- Full feature set
- Phone and email support
Professional
For medium-sized companies with one main location
- Full feature set
- Phone and email support
- The most popular plan
Enterprise
For a head office with many locations
- Full feature set
- Phone and email support
- Built for multi-location roll-outs
Frequently asked questions
What is LazyMonkey?
Do visitors need to install an app?
What happens when an issue is not resolved?
Who uses LazyMonkey?
How do I get started?
The engineering behind LazyMonkey
Mindrops designed and built LazyMonkey with the same SaaS, mobile and AI engineering we use for enterprise and government clients.
SaaS & web applications
Multi-tenant SaaS platforms, dashboards, APIs and integrations built for production scale.
Explore web application development →Mobile app development
Mobile-first experiences and native or cross-platform apps connected to your back end.
Explore mobile development →AI & automation
Classification, routing and analytics that turn feedback and grievances into action.
Explore AI services →Contact us
See LazyMonkey in a demo, or start a 14-day free trial — no credit card needed.