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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Global delivery
India · Belgium · UK

Three offices, three time zones.

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Transformation roadmaps and delivery for enterprises and public bodies.

Mindrops assesses where you are, designs a pragmatic roadmap, and engineers the change — across cloud, data, AI and custom software — so each phase of the transformation ships as a working system.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

Software Mindrops has designed and built for clients in this area.

Total post offices1,65,000The largest postal network in the world

Government · GovTech

India Post — Grievance Redressal

An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.

Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.

Restaurants230In 86 cities across 5 countriesListed on NSE and BSE

Enterprise · Food & Beverage

Barbeque Nation — Partner Portal

An ERP-integrated partner portal unifying vendor onboarding with GST, PAN, FSSAI and MSME checks, multi-stakeholder approvals, contract lifecycle management and a live vendor ledger.

Vendor, contract and finance operations digitized at scale in one dual portal for internal teams and vendors, with the ERP kept as the system of record.

History-of-Posting systemHOPBuilt, deployed and maintained end to end

Government · GST

Central Goods and Services Tax (CGST) — HOP System

A History-of-Posting (HOP) system for employee posting history and establishment management, built and deployed by Mindrops.

Built, deployed and still maintained by Mindrops as the zone’s single source of truth for posting history.

Digital transformation services

Mindrops assesses an organisation’s current state, designs a phased roadmap, and engineers the change — from cloud and data to custom software and AI — toward a measurable business goal. Each engagement modernises technology, data, processes and ways of working.

Strategy & roadmap

Current-state assessment, target architecture and a phased, costed roadmap tied to business outcomes.

Cloud modernization

Migrate and re-platform to AWS, Azure or GCP for scale, resilience and lower run-cost.

Data & AI enablement

The data foundations and applied AI that turn information into decisions and automation.

Process automation

Replace manual, spreadsheet-driven workflows with automated, governed systems.

Custom software & integration

Build and connect the systems the transformation depends on, across the stack.

Governance & change

Security, compliance and adoption built in — CMMI Level 3 process and a secure SDLC.

Who this service is for

Leaders with a mandate to modernise

Executives asked to cut cost, risk or cycle time with technology, who need a sequenced plan they can defend to their board.

Public bodies digitising services

Government departments moving citizen-facing or internal processes from paper, email and spreadsheets onto governed platforms.

Organisations with stalled initiatives

Businesses whose transformation produced reports and pilots, but few systems that people actually use every day.

Firms with fragmented systems

Companies running on disconnected tools and manual hand-offs that need a target architecture before buying or building more.

Why Mindrops for digital transformation

Strategy and engineering in one team
The people who assess and plan are backed by the engineers who build, so the roadmap reflects what can actually be delivered, and at what effort.
Public-sector transformation
We moved India Post’s grievance handling from scattered channels to one AI-assisted, SLA-tracked workflow — awarded through GeM in November 2025.
Phases with business measures
Every phase has a measure agreed up front — cost, cycle time, risk or revenue — and ships a working release before the next one begins.
Adoption planned in
Training, phased rollouts and support during adoption are part of each phase.
Technologies we use
Cloud
AWS · Azure · GCP · Docker · CI/CD
Data & AI
PostgreSQL · OpenAI / LLMs · RAG · BI
Engineering
React 19 · Node.js · Python · .NET
Security & governance
SSO / JWT · Secure SDLC

Client reviews

Extra capacity for software and cloud

A Mindrops team working alongside the client’s own engineers on software development and cloud-based projects, brought in to add reliable delivery capacity.

From the client’s review

“Mindrops handled complex requirements with ease and added value throughout the project.”
Harsh BihaniHead of Technology, Qzaark IndiaRead full review on Sortlist

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

Rural telehealth platform

A mobile app, website and admin dashboard connecting patients in rural and semi-urban India with doctors, with video consultations, digital prescriptions and patient registration.

From the client’s review

“The UI/UX design process was collaborative and they kept the end user in mind throughout, which mattered a lot for a platform targeting rural users.”
Rama RamanDirector, EonMedRead full review on Sortlist

Pet care marketplace

One platform replacing scattered tools for pet food ordering, walker bookings, vet consultations and adoption listings, with customer features and a vendor management backend.

From the client’s review

“The vendor and admin management setup stood out most, since it needed to handle walkers, trainers, cafés, and diagnostic labs within one consistent system.”
Vikas ShokeenDirector, Petinfy (JAVI Services LLP)Read full review on Sortlist

More client reviews

How we deliver digital transformation

  1. 01 — Assess

    Current state

    We review processes, systems, data and skills with your stakeholders, and find where cost, delay and risk concentrate.

  2. 02 — Roadmap

    Target & phases

    We define the target architecture and a phased roadmap, with business measures, estimates and dependencies for each phase.

  3. 03 — Deliver

    Ship phase by phase

    Our engineers build and integrate each phase — cloud, data, AI or custom software — alongside your teams.

  4. 04 — Adopt

    Measure & adjust

    We track each phase against its measures, support adoption and adjust the roadmap as results come in.

Frequently asked questions

What is digital transformation consulting?
It is strategy plus delivery: assessing an organisation’s technology, data and processes, designing a roadmap, and engineering the modernisation — so change becomes working systems with measurable outcomes.
Does Mindrops only advise, or also build?
Both. Mindrops sets the strategy and roadmap and then engineers it — cloud, data, AI and custom software — with its own senior engineering teams.
How is business disruption avoided?
Mindrops sequences change in phases with clear releases, integrates with existing systems, and modernises incrementally. See the legacy modernization approach.
How is success measured?
Against the business goals set up front: cost, speed, reliability, revenue or risk.
Is delivery secure and compliant?
Yes. A secure SDLC — threat modelling, code review and VAPT — with CMMI Level 3 process maturity, on every engagement.

Contact us

Tell us what needs to change and why. We’ll reply within one business day to set up an initial assessment conversation.

Book a consultation

An engineer will respond within one business day.

Have a defined scope? Get a quote

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