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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Global delivery
India · Belgium · UK

Three offices, three time zones.

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DevOps and site reliability engineering for customer-facing platforms.

Mindrops brings DevOps and site reliability engineering to your platform — CI/CD, observability, SLOs and incident response — so it ships faster and stays up under load.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

A selection of the software Mindrops has designed and engineered for clients.

SaaS · Influencer Marketing

Activate by Bloglovin'

A dedicated onshore and offshore Mindrops team built, upgraded and maintained the platform with Agile delivery — campaign matching, messaging and real-time reporting.

Maintained for 4+ years, scaling to 130,000+ influencers and 100,000+ brands on a network serving 16M+ users a month.

Total post offices1,65,000The largest postal network in the world

Government · GovTech

India Post — Grievance Redressal

An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.

Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.

History-of-Posting systemHOPBuilt, deployed and maintained end to end

Government · GST

Central Goods and Services Tax (CGST) — HOP System

A History-of-Posting (HOP) system for employee posting history and establishment management, built and deployed by Mindrops.

Built, deployed and still maintained by Mindrops as the zone’s single source of truth for posting history.

DevOps and SRE services

Mindrops implements and operates the DevOps and site reliability engineering (SRE) practices that make software ship quickly and run reliably — CI/CD, observability, service-level objectives, incident response and resilience. The result keeps a platform fast, available and recoverable under load.

CI/CD

Automated, safe pipelines so teams release often without breaking things.

Observability

Logging, metrics and tracing so teams can see and fix issues fast.

SLOs & error budgets

Define and measure reliability targets that balance speed and stability.

Incident response

On-call, runbooks and blameless post-mortems that reduce repeat failures.

Resilience & scaling

Auto-scaling, failover and DR so the platform survives spikes and faults.

Infrastructure as code

Reproducible infrastructure and environments via Terraform and GitOps.

Who our DevOps and SRE service is for

Customer-facing platforms

SaaS and digital products where an outage means lost revenue, churn or a public incident, and reliability needs measurable targets.

Teams afraid to deploy

Organisations where releases are manual, infrequent and stressful, so changes pile up and every deployment becomes a risk.

On-call teams buried in alerts

Engineers drowning in noisy alerts and repeat incidents, with no clear view of what actually affects users.

Systems heading into growth

Platforms facing higher traffic, seasonal peaks or a new market that need autoscaling, failover and tested recovery first.

Why Mindrops for DevOps and SRE

Targets before tooling
SLOs are agreed with product owners first, then alerting and error budgets are built around them, so pages fire when users are affected.
Experience on a long-running platform
Mindrops maintained, upgraded and supported Activate by Bloglovin’ for more than four years while its social-media integrations kept changing underneath it.
Post-mortems with tracked fixes
Every significant incident gets a blameless write-up with owners and dates for each fix, and those fixes are tracked to completion.
Rollback built into the pipeline
Automated tests, staged rollouts and one-step rollback are part of the CI/CD we build, so teams can release more often at lower risk.
Technologies we use
CI/CD
GitHub Actions · GitLab CI · Argo CD
Observability
Prometheus · Grafana · OpenTelemetry
Platform
Kubernetes · Docker · Terraform
Cloud
AWS · Azure · GCP

Client reviews

Recruitment site maintenance

An annual maintenance contract to stabilise an aviation recruitment website and fix its online application workflow, which has to hold up during active hiring drives.

From the client’s review

“Most aviation candidates apply through phones, and the fixes to the application flow reflected a practical understanding of that, not just surface-level design changes.”
SuryaDirector, Bhartiya Aviation ServicesRead full review on Sortlist

Extra capacity for software and cloud

A Mindrops team working alongside the client’s own engineers on software development and cloud-based projects, brought in to add reliable delivery capacity.

From the client’s review

“Mindrops handled complex requirements with ease and added value throughout the project.”
Harsh BihaniHead of Technology, Qzaark IndiaRead full review on Sortlist

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

Rural telehealth platform

A mobile app, website and admin dashboard connecting patients in rural and semi-urban India with doctors, with video consultations, digital prescriptions and patient registration.

From the client’s review

“The UI/UX design process was collaborative and they kept the end user in mind throughout, which mattered a lot for a platform targeting rural users.”
Rama RamanDirector, EonMedRead full review on Sortlist

More client reviews

How an SRE engagement runs

  1. 01 — Baseline

    Reliability baseline

    Review recent incidents, alerts, deployment flow and architecture to find where reliability and delivery speed are actually lost.

  2. 02 — Define

    SLOs and error budgets

    Agree service-level objectives for the user journeys that matter, and the error budgets that decide when to ship and when to stabilise.

  3. 03 — Instrument

    Observability and pipelines

    Wire up metrics, logs and traces with OpenTelemetry, tune alerts to the SLOs and harden CI/CD with tests and rollback.

  4. 04 — Operate

    On-call and improvement

    Run or support on-call with runbooks, hold blameless post-mortems and work down the reliability backlog sprint by sprint.

Frequently asked questions

What is the difference between DevOps and SRE?
DevOps is the culture and automation that speeds delivery; SRE applies engineering and measurable reliability targets (SLOs) to operations. Mindrops does both, together.
How is reliability measured?
With SLOs and error budgets, plus observability (metrics, logs, traces) that shows how each service performs against them.
Can Mindrops reduce incidents?
Yes. Observability, runbooks, auto-scaling and blameless post-mortems cut both the frequency and the impact of incidents.
Does Mindrops set up CI/CD?
Yes — secure, automated pipelines so teams release frequently and safely.
How does this relate to platform engineering?
SRE practices often get productised into an internal platform — see platform engineering.

Contact us

Share your current setup and your last few incidents. An SRE engineer will reply within one business day with where we would start.

Book a reliability review

An engineer will respond within one business day.

Have a defined scope? Get a quote

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