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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
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India · Belgium · UK

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Pipelines, evaluation and monitoring for LLM and ML systems in production.

Mindrops builds the pipelines, evaluation, deployment and monitoring that take LLM and ML prototypes into production, with versioned releases, quality gates and cost tracking.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

A selection of the software Mindrops has designed and engineered for clients.

AI · ML

AI-Based Product Development

Mindrops built four production ML products in Python: predictive maintenance, computer-vision body measurement, multi-channel attribution and deep-learning manpower forecasting.

25% lower maintenance cost, 20% fewer sales returns, 15% more sales and 90% better forecasting accuracy for the respective clients.

Cafés in India50+outlets across India, served by the systems we builtBrewing since 1963

AI · Food & Beverage

BeanBot — The Coffee Bean & Tea Leaf

An embeddable AI chat assistant grounded in live catalogue and store data, with an “Order Now” action on every product and a no-code admin console for content and pricing.

Live across 50+ outlets in India, handling about 10,000 conversations a month and around 50 orders a day.

Total post offices1,65,000The largest postal network in the world

Government · GovTech

India Post — Grievance Redressal

An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.

Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.

LLMOps and MLOps services

Mindrops builds and runs the LLMOps and MLOps lifecycle that takes machine-learning and large-language-model systems to production reliably — data and training pipelines, evaluation, deployment, monitoring and cost control. The result keeps AI accurate, observable and economical once it is live.

Pipelines & automation

Reproducible data, training and inference pipelines with versioning and CI/CD for models and prompts.

Evaluation & testing

Automated evals, regression tests and quality gates so every change ships with test results.

Deployment & serving

Scalable, low-latency model serving — managed APIs, self-hosted or hybrid to meet data-residency needs.

Monitoring & drift

Production monitoring for quality, latency, drift and hallucination, with alerting and tracing.

Cost & performance

Token, caching and routing strategies that keep AI fast and economical at scale.

Security & governance

Access control, secrets, audit and guardrails wired into the pipeline from day one.

Who needs LLMOps or MLOps

Teams with a prototype in a notebook

A model or LLM app works in a notebook but has no pipeline, tests or monitoring. We build the path to a dependable release.

AI products with rising inference bills

Token spend grows faster than usage. Routing, caching and model selection bring cost back under control without losing quality.

Data science teams deploying by hand

Models are retrained and released manually, and nobody is sure which version is live. Versioned pipelines and CI/CD fix that.

Owners of models that drift

Forecasts and classifiers quietly lose accuracy as data changes. Drift monitoring and scheduled retraining catch it early.

Why Mindrops for LLMOps and MLOps

Classical ML in production
We have built and shipped forecasting, anomaly-detection, computer-vision and attribution models — including an LSTM manpower forecast that looks 30 days ahead for a power-distribution company.
Cost designed in from day one
BeanBot routes button taps and menu queries away from the model entirely and sends only open-ended questions to an LLM — the routing discipline we bring to every LLM system.
Observability per request
Step-by-step traces, token usage and outcome analytics on every interaction, so quality and cost regressions show up on a dashboard as they happen.
Ops and cloud under one roof
Our SRE and managed-cloud teams run the serving infrastructure, so model pipelines inherit the same alerting, backups and access control as the rest of your stack.
Technologies we use
LLM & ML
OpenAI / LLMs · Anthropic · RAG · PyTorch
Pipelines & serving
Docker · CI/CD · Vector DBs · Serverless
Observability
Tracing · Evals · Drift detection · Dashboards
Cloud
AWS · Azure · GCP

Client reviews

Extra capacity for software and cloud

A Mindrops team working alongside the client’s own engineers on software development and cloud-based projects, brought in to add reliable delivery capacity.

From the client’s review

“Mindrops handled complex requirements with ease and added value throughout the project.”
Harsh BihaniHead of Technology, Qzaark IndiaRead full review on Sortlist

AI vehicle monitoring

Computer vision at a mine gate records number plates, vehicle movements and trip counts for daily reporting.

From the client’s review

“Daily reports are ready on their own, so nobody has to sit and prepare them at the end of the shift.”
Ashok Kumar SinghOwner, M/s Mineshaft Traders & ConsultantRead full review on DesignRush

AI invoice extraction

Vendor invoices are read and extracted automatically, stored, and passed to the accounting tools the finance team already uses.

From the client’s review

“The AI extraction they built works reliably with different invoice formats which was the main thing we needed.”
Keshpal YadavEmployee, VRV Hospitality Private LimitedRead full review on Sortlist

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

More client reviews

How we deliver LLMOps and MLOps

  1. 01 — Audit

    Lifecycle review

    We review how data, models and prompts move from experiment to production today, and where that path breaks.

  2. 02 — Pipeline

    Versioning & CI/CD

    Data, training and inference pipelines are versioned and automated, with evals as quality gates on every change.

  3. 03 — Serve

    Managed, self-hosted or hybrid

    Models are served managed, self-hosted or hybrid to meet latency, cost and data-residency requirements.

  4. 04 — Observe

    Monitor & retrain

    Quality, drift, latency and spend are monitored with alerts, and retraining or prompt updates pass through the same gates.

Frequently asked questions

What is the difference between LLMOps and MLOps?
MLOps covers the lifecycle of machine-learning models; LLMOps applies the same discipline to large-language-model systems — prompts, retrieval, evals and token cost. Mindrops does both, end to end.
A prototype works but is unreliable in production. Can Mindrops help?
Yes — that is exactly this service. Mindrops adds pipelines, evaluation, monitoring and guardrails so the system behaves predictably and regressions are caught before users see them.
Can Mindrops control AI running costs?
Yes. Mindrops applies caching, routing, model selection and token strategies, and monitors spend, so quality stays high while cost stays controlled.
Can models be self-hosted for data residency?
Yes. Mindrops deploys managed, self-hosted or hybrid serving depending on latency, cost and data-residency requirements.
How does this relate to governance?
LLMOps implements much of what AI governance requires — evals, monitoring and audit — as running infrastructure.

Contact us

Tell us what is in production, or stuck before it. We’ll map the gaps in your pipelines, evals and monitoring, and reply within one business day.

Discuss your project

An engineer will respond within one business day.

Have a defined scope? Get a quote

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