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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Global delivery
India · Belgium · UK

Three offices, three time zones.

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AI governance and risk controls aligned to the EU AI Act.

Mindrops helps enterprises adopt AI responsibly — with the policies, risk assessments, guardrails, monitoring and audit trails that the EU AI Act and other emerging regulation call for.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

A selection of the software Mindrops has designed and engineered for clients.

Cafés in India50+outlets across India, served by the systems we builtBrewing since 1963

AI · Food & Beverage

BeanBot — The Coffee Bean & Tea Leaf

An embeddable AI chat assistant grounded in live catalogue and store data, with an “Order Now” action on every product and a no-code admin console for content and pricing.

Live across 50+ outlets in India, handling about 10,000 conversations a month and around 50 orders a day.

Total post offices1,65,000The largest postal network in the world

Government · GovTech

India Post — Grievance Redressal

An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.

Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.

Extraction accuracy99%with human-in-the-loop review, on tens of thousands of documents a monthUK accountancy

AI · Accounting

Caelum AI — Document Processing

A Mindrops document-intelligence product that extracts transactions, line items, totals and dates to Excel, CSV, JSON or XML through a REST API, with human-in-the-loop review.

Delivers 99% extraction accuracy on supported documents across bank statements, invoices and receipts.

AI governance services

Mindrops helps enterprises adopt AI responsibly — classifying use cases by risk, applying guardrails, documenting decisions and monitoring models in production. Each engagement delivers the policies, risk assessments, controls and monitoring needed to use AI safely and accountably, aligned to the EU AI Act and ISO/IEC 42001.

AI policy & framework

Practical AI policies and an operating model that teams can follow day to day.

Risk & use-case assessment

Classify and assess AI use cases by risk, impact and data sensitivity before they ship.

Guardrails & controls

Technical and process controls — validation, permissioning, human oversight — applied where risk demands it.

Monitoring & evals

Ongoing evaluation, drift and quality monitoring so models stay reliable in production.

Regulatory alignment

Map controls to the EU AI Act, ISO/IEC 42001 and GDPR, with the documentation to evidence it.

Audit & transparency

Decision logs, model cards and audit trails that make AI decisions explainable and defensible.

Who needs AI governance

Organisations with AI already in use

Teams adopted assistants and models faster than policy was written. We inventory what is running, classify the risk and put controls around it.

Companies serving the EU market

The EU AI Act sets obligations by risk class. We map your use cases to it and produce the documentation to evidence compliance.

Regulated & public-sector teams

Decisions that affect customers or citizens must be explainable and reviewable. We design human oversight and decision logs into the system.

Boards reviewing AI risk

Leadership needs a clear view of AI risk, ownership and controls. We deliver a usable policy, a risk register and regular reporting.

Why Mindrops for AI governance

Governance that teams can operate
Usable policy, working controls and clear ownership, written for the people who run AI systems day to day.
Controls implemented in code
Mindrops writes the policy and also implements the guardrails, evals and monitoring, so each control runs inside the system it governs.
Requirements traced to controls
Each control is mapped to the EU AI Act, ISO/IEC 42001, the NIST AI RMF or GDPR, so an auditor can follow a requirement to the code or process that meets it.
Oversight we have built ourselves
Our invoice and bookkeeping platforms put a person in front of every committed record or cleared finding, with who, when and why logged — the controls we now help others design.
Technologies we use
Frameworks
EU AI Act · ISO/IEC 42001 · NIST AI RMF · GDPR
Controls
Guardrails · Evals · Access control · Audit logging
Monitoring
Drift detection · Quality metrics · Tracing

Client reviews

AI vehicle monitoring

Computer vision at a mine gate records number plates, vehicle movements and trip counts for daily reporting.

From the client’s review

“Daily reports are ready on their own, so nobody has to sit and prepare them at the end of the shift.”
Ashok Kumar SinghOwner, M/s Mineshaft Traders & ConsultantRead full review on DesignRush

AI invoice extraction

Vendor invoices are read and extracted automatically, stored, and passed to the accounting tools the finance team already uses.

From the client’s review

“The AI extraction they built works reliably with different invoice formats which was the main thing we needed.”
Keshpal YadavEmployee, VRV Hospitality Private LimitedRead full review on Sortlist

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

Rural telehealth platform

A mobile app, website and admin dashboard connecting patients in rural and semi-urban India with doctors, with video consultations, digital prescriptions and patient registration.

From the client’s review

“The UI/UX design process was collaborative and they kept the end user in mind throughout, which mattered a lot for a platform targeting rural users.”
Rama RamanDirector, EonMedRead full review on Sortlist

More client reviews

How we deliver AI governance

  1. 01 — Inventory

    AI use-case register

    We list every AI system in use or planned, its data, its owners and the decisions it influences.

  2. 02 — Assess

    Risk classification

    Each use case is classified by risk, impact and data sensitivity against the EU AI Act and your own risk appetite.

  3. 03 — Control

    Policy & guardrails

    We write the policy and operating model and implement the technical controls — validation, permissions, human oversight and logging.

  4. 04 — Assure

    Monitor & evidence

    Evals, drift monitoring and decision logs run continuously and feed the documentation and reviews auditors expect.

Frequently asked questions

What is AI governance?
It is the set of policies, risk assessments, controls and monitoring that lets an organisation use AI safely, legally and accountably — so AI can be adopted quickly without taking on uncontrolled risk.
Does this help with the EU AI Act?
Yes. Mindrops classifies use cases by risk and maps technical and process controls to the EU AI Act, ISO/IEC 42001, the NIST AI RMF and GDPR, with documentation to evidence compliance.
Can Mindrops govern AI already in production?
Yes. Mindrops assesses existing AI systems, adds guardrails and monitoring, and puts audit trails and review processes around them.
Does Mindrops only advise, or also implement?
Both. Mindrops delivers the policy and risk framework and implements the technical guardrails, evaluations and monitoring. See the governance, risk & compliance service.
How does this relate to security and data?
Closely. AI governance works alongside the Mindrops cybersecurity and data engineering practices to control data, access and model behaviour.

Contact us

Tell us what AI you run or plan to run. We’ll outline the risk picture and the controls it needs, and reply within one business day.

Book a consultation

An engineer will respond within one business day.

Have a defined scope? Get a quote

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