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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Global delivery
India · Belgium · UK

Three offices, three time zones.

→

BI dashboards built on one governed definition of each KPI.

Mindrops builds the data models, metrics layer and dashboards that give leaders one consistent view of the business, plus self-serve analytics for the teams who use the data.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

Software Mindrops has designed and built for clients in this area.

Total post offices1,65,000The largest postal network in the world

Government · GovTech

India Post — Grievance Redressal

An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.

Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.

AI · ML

AI-Based Product Development

Mindrops built four production ML products in Python: predictive maintenance, computer-vision body measurement, multi-channel attribution and deep-learning manpower forecasting.

25% lower maintenance cost, 20% fewer sales returns, 15% more sales and 90% better forecasting accuracy for the respective clients.

AI · Financial Validation

Bookkeeping Error Detection

A read-only validation platform that runs 30+ checks across seven detection modules — including eight statistical anomaly methods — with one governed review workspace.

Every client close is now checked the same way and tracked from one dashboard, with 100% of findings carrying an audit trail for sign-off.

BI and dashboard services

Mindrops builds the data models, metrics layer and interactive dashboards that turn raw data into decisions — plus self-serve analytics for business teams. Each is built on a trustworthy data foundation, and can layer in AI for forecasting and anomaly detection.

Data modeling

Clean, well-defined models so every chart means the same thing everywhere.

Decision dashboards

Clear, interactive dashboards built around the decisions they support.

Self-serve BI

Let teams answer their own questions without a ticket to the data team.

Metrics layer

A governed, single definition of every KPI across the organisation.

Embedded analytics

Analytics built into a client’s own products for their customers.

AI forecasting

Layer in forecasting and anomaly detection where it adds value.

Who we build BI dashboards for

Leadership teams with conflicting numbers

Every department reports a different figure for the same KPI. A governed metrics layer gives each one a single definition.

Operations managers tracking SLAs

Backlogs and breaches are spotted too late. Live dashboards show ageing, throughput and exceptions as they happen.

Analysts stuck on ad-hoc requests

Every question becomes a ticket. Self-serve BI on clean data models lets teams answer their own.

SaaS products whose customers want insight

Users ask for reporting inside your product. Embedded analytics delivers it under your brand and permissions.

Why Mindrops for BI and dashboards

Reporting built into the operation
For India Post, role-based dashboards expose grievance trends and recurring patterns, with exports to CSV, Excel and PDF — reporting designed into the workflow from the start.
Trends that track data quality
Our bookkeeping validation platform charts finding counts period over period, so an accounting practice can see whether data-entry quality is improving.
Forecasting with a track record
We built a deep-learning manpower forecast for a power-distribution company that improved forecasting accuracy by 90% — the kind of model we add to BI when it pays off.
Engineers who own the data underneath
The same team builds the pipelines and models feeding each dashboard, so a wrong number is traced and fixed at its source.
Technologies we use
Data
PostgreSQL · MSSQL · Warehouse · dbt-style
BI
Dashboards · Self-serve BI · Embedded
AI
Forecasting · Anomaly detection
Cloud
AWS · Azure · GCP

Client reviews

AI vehicle monitoring

Computer vision at a mine gate records number plates, vehicle movements and trip counts for daily reporting.

From the client’s review

“Daily reports are ready on their own, so nobody has to sit and prepare them at the end of the shift.”
Ashok Kumar SinghOwner, M/s Mineshaft Traders & ConsultantRead full review on DesignRush

AI invoice extraction

Vendor invoices are read and extracted automatically, stored, and passed to the accounting tools the finance team already uses.

From the client’s review

“The AI extraction they built works reliably with different invoice formats which was the main thing we needed.”
Keshpal YadavEmployee, VRV Hospitality Private LimitedRead full review on Sortlist

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

Rural telehealth platform

A mobile app, website and admin dashboard connecting patients in rural and semi-urban India with doctors, with video consultations, digital prescriptions and patient registration.

From the client’s review

“The UI/UX design process was collaborative and they kept the end user in mind throughout, which mattered a lot for a platform targeting rural users.”
Rama RamanDirector, EonMedRead full review on Sortlist

More client reviews

How we deliver BI

  1. 01 — Decisions

    Questions & KPIs

    We start with the decisions each audience makes and agree the metric definitions those decisions depend on.

  2. 02 — Model

    Data & metrics layer

    Source data is modelled and each KPI is defined once, in a governed layer every dashboard reads from.

  3. 03 — Build

    Dashboards & access

    Dashboards are designed around those decisions, with role-based access and drill-down to the underlying records.

  4. 04 — Adopt

    Self-serve & iterate

    We train teams in self-serve analysis, track usage, and refine or retire the views nobody acts on.

Frequently asked questions

What is business intelligence?
It is turning raw data into decisions — through clean data models, a defined metrics layer, and clear, interactive dashboards. Mindrops builds BI and self-serve analytics on a trustworthy data foundation.
What does Mindrops build for BI?
Clean data models, a governed metrics layer, decision dashboards, self-serve analytics, embedded analytics for a client’s products, and AI forecasting where it helps.
Why do dashboards disagree with each other?
Usually because metrics are defined differently in different places. Mindrops builds a single, governed metrics layer so every chart agrees.
Can business users self-serve?
Yes. Mindrops sets up self-serve BI so teams answer their own questions without waiting on the data team.
Can forecasting be added?
Yes. Where it adds value, Mindrops layers in forecasting and anomaly detection on top of the BI foundation.
What makes dashboards trustworthy?
The data behind them — Mindrops pairs this with data engineering for clean, reliable inputs.

Related insights

Contact us

Tell us which decisions your dashboards need to support. We’ll propose the metrics, data model and dashboards, and reply within one business day.

Discuss your project

An engineer will respond within one business day.

Have a defined scope? Get a quote

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