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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Global delivery
India · Belgium · UK

Three offices, three time zones.

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Custom CRM systems for sales, marketing and service teams.

Mindrops builds custom CRM systems — pipeline, contacts, automation and reporting — that match how your teams actually sell and serve, and connect cleanly to the rest of your stack.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

A selection of the software Mindrops has designed and engineered for clients.

Enterprise · ERP

Service Agency ERP

A custom web ERP with nine integrated modules — CRM, projects, tasks, timesheets, GST invoicing, payments and recurring AMC billing — on a type-safe React and PostgreSQL stack.

The whole company now works from the same data every day — leads, projects, hours and invoices linked, role-aware and auditable.

Restaurants230In 86 cities across 5 countriesListed on NSE and BSE

Enterprise · Food & Beverage

Barbeque Nation — Partner Portal

An ERP-integrated partner portal unifying vendor onboarding with GST, PAN, FSSAI and MSME checks, multi-stakeholder approvals, contract lifecycle management and a live vendor ledger.

Vendor, contract and finance operations digitized at scale in one dual portal for internal teams and vendors, with the ERP kept as the system of record.

Extraction accuracy99%with human-in-the-loop review, on tens of thousands of documents a monthUK accountancy

AI · Accounting

Caelum AI — Document Processing

A Mindrops document-intelligence product that extracts transactions, line items, totals and dates to Excel, CSV, JSON or XML through a REST API, with human-in-the-loop review.

Delivers 99% extraction accuracy on supported documents across bank statements, invoices and receipts.

CRM development services

Mindrops builds custom CRM systems — pipeline, contacts, automation and reporting — tailored to an organisation’s sales, marketing and service processes and integrated with its existing tools. Each CRM is engineered around how teams actually sell and serve.

Pipeline & deals

Visual pipelines, stages and forecasting configured to how the team sells.

Contacts & accounts

A clean, de-duplicated single view of every customer, account and interaction.

Workflow automation

Automated follow-ups, assignments and approvals that remove manual busywork and dropped leads.

Omnichannel

Email, WhatsApp Business API and web capture unified into one customer timeline.

Reporting & BI

Dashboards on conversion, velocity and revenue, built on a trustworthy data model.

Integrations

Connect ERP, marketing, support and finance tools so customer data stays consistent everywhere.

Who we build CRM systems for

Sales teams working around their CRM

Teams that keep a parallel spreadsheet because the CRM’s stages, fields and reports don’t match how they actually sell.

Businesses selling on WhatsApp & email

Organisations whose customer conversations happen on WhatsApp, email and web forms, and need them in one timeline.

Firms linking sales to delivery

Services businesses that want a won deal to flow straight into projects, invoicing and renewals without re-keying.

Companies paying for unused seats

Organisations paying per-seat fees for a large CRM suite while using only a fraction of it.

Why Mindrops for CRM development

CRM wired to delivery and billing
In our services-agency ERP, the leads pipeline feeds companies, projects and invoices directly, so revenue is traceable from first contact to payment.
Conversations inside the record
We integrate the WhatsApp Business API, email and web capture into the customer timeline, so no conversation lives outside the CRM.
Clean data from day one
We de-duplicate and validate records during migration — one client stored three ways across three systems is exactly the problem we are brought in to fix.
Automation that follows your process
Assignment rules, follow-up reminders and approvals are configured to your stages and roles, with an audit trail of every change.
Technologies we use
Backend
Node.js · Python · .NET · PostgreSQL
Frontend
React 19 · TypeScript · Next.js
Automation & messaging
WhatsApp Business API · Email · Webhooks · BullMQ
Cloud & DevOps
AWS · Azure · Docker · CI/CD

Client reviews

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

AI vehicle monitoring

Computer vision at a mine gate records number plates, vehicle movements and trip counts for daily reporting.

From the client’s review

“Daily reports are ready on their own, so nobody has to sit and prepare them at the end of the shift.”
Ashok Kumar SinghOwner, M/s Mineshaft Traders & ConsultantRead full review on DesignRush

AI invoice extraction

Vendor invoices are read and extracted automatically, stored, and passed to the accounting tools the finance team already uses.

From the client’s review

“The AI extraction they built works reliably with different invoice formats which was the main thing we needed.”
Keshpal YadavEmployee, VRV Hospitality Private LimitedRead full review on Sortlist

Extra capacity for software and cloud

A Mindrops team working alongside the client’s own engineers on software development and cloud-based projects, brought in to add reliable delivery capacity.

From the client’s review

“Mindrops handled complex requirements with ease and added value throughout the project.”
Harsh BihaniHead of Technology, Qzaark IndiaRead full review on Sortlist

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

More client reviews

How we deliver CRM systems

  1. 01 — Map

    Pipeline & journeys

    We document lead sources, stages, hand-offs and the reports leadership actually relies on.

  2. 02 — Design

    Data model & screens

    We model accounts, contacts, deals and activities around your process, and prototype the daily screens with the sales team.

  3. 03 — Build

    Automate & integrate

    We build the CRM with its automation, channel integrations and connections to ERP, marketing and finance tools.

  4. 04 — Migrate

    Cut over & adopt

    We migrate and de-duplicate existing data, train the team and refine workflows after go-live.

Frequently asked questions

What is CRM development?
It is the design and engineering of customer relationship management software tailored to an organisation’s sales, marketing and service processes — pipeline, contacts, automation and reporting. Mindrops builds custom CRM systems integrated with existing tools.
When does a custom CRM make sense?
When a sales or service process is a competitive advantage, forcing it into a generic CRM creates friction and workarounds. Mindrops builds CRM around the process — and integrates proven tools where custom work adds no value.
Can Mindrops integrate WhatsApp and email into the CRM?
Yes. Mindrops unifies email, the WhatsApp Business API and web capture into a single customer timeline. See the WhatsApp & conversational marketing service.
Can Mindrops migrate data from a current CRM?
Yes. Mindrops plans and runs data migration with de-duplication and validation, so the new system starts clean.
Will it connect to ERP and other tools?
Yes. Mindrops integrates CRM with ERP, marketing, support and finance systems via APIs and webhooks. See ERP development and API integration.
Does a custom CRM carry per-user licence fees?
No. The client owns the CRM’s source code and data, so there is no per-seat licence for the software itself; running costs are hosting, any third-party services such as messaging APIs, and the support plan chosen.

Related insights

Contact us

Tell us how your team sells today and which tools it relies on. We’ll reply within one business day.

Discuss your project

An engineer will respond within one business day.

Have a defined scope? Get a quote

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