APIs and integrations that connect ERP, CRM, payments and messaging.
Mindrops designs, builds and integrates APIs — REST, GraphQL, event-driven and webhooks — connecting your applications, partners and third-party services so data flows reliably across your stack.
Software Mindrops has designed and built for clients in this area.
Total post offices1,65,000The largest postal network in the world
Government · GovTech
India Post — Grievance Redressal
An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.
Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.
A dedicated onshore and offshore Mindrops team built, upgraded and maintained the platform with Agile delivery — campaign matching, messaging and real-time reporting.
Maintained for 4+ years, scaling to 130,000+ influencers and 100,000+ brands on a network serving 16M+ users a month.
Cafés in India50+outlets across India, served by the systems we builtBrewing since 1963
AI · Food & Beverage
BeanBot — The Coffee Bean & Tea Leaf
An embeddable AI chat assistant grounded in live catalogue and store data, with an “Order Now” action on every product and a no-code admin console for content and pricing.
Live across 50+ outlets in India, handling about 10,000 conversations a month and around 50 orders a day.
Mindrops designs and builds the interfaces that connect applications, partners and third-party services — REST and GraphQL APIs, event-driven integrations and webhooks, including the WhatsApp Business API and payment, ERP and CRM connectors. Each integration is secured with SSO/JWT.
01
API design & build
Clean, versioned REST and GraphQL APIs with documentation partners can actually use.
02
System integration
Connect ERPs, CRMs and internal systems so data stays consistent everywhere.
03
WhatsApp Business API
Official WhatsApp Business API integration for messaging, notifications and conversational flows.
04
Payment & finance
Payment gateways, UPI, cards and finance-system connectors with the right controls.
05
Event-driven & webhooks
Queues, webhooks and event streams for real-time, decoupled integration.
06
API security & governance
SSO, JWT, rate limiting and monitoring so APIs are safe and observable.
Who we build integrations for
Teams re-keying data between systems
Businesses copying orders, invoices or customer records by hand between ERP, CRM and finance tools, with the errors and delays that follow.
Platforms opening up to partners
Products that need documented, versioned APIs so customers, partners or mobile apps can build against them safely.
Portals in front of a system of record
Organisations putting a portal or app in front of an ERP or finance system, where every write must be validated and controlled.
Apps adding payments & messaging
Businesses integrating payment gateways, UPI or the WhatsApp Business API into applications they already run.
Why Mindrops for API integration
An ERP integration pattern in production
Our Barbeque Nation portal reads live ledgers from the client’s ERP and writes back only at approval gates — a pattern that carries over to SAP, Oracle, Dynamics or Tally.
API-first by default
The platforms we build expose their capabilities through REST, so mobile apps and third-party connectors can be added later without re-architecting.
Multi-channel ingestion that runs daily
India Post’s grievance platform takes in social media, NIC email and web forms as one ticket queue — integrations that have to work every single day.
Failures you can see and recover from
Authentication, rate limiting, retries, idempotency and monitoring are designed into each integration, so a failed call is visible and recoverable.
Technologies we use
APIs
REST · GraphQL · OpenAPI · Webhooks
Messaging
WhatsApp Business API · Queues · Event streams
Security
SSO / JWT · OAuth · Rate limiting
Cloud
AWS · Azure · Docker · Serverless
Client reviews
AI invoice extraction
Vendor invoices are read and extracted automatically, stored, and passed to the accounting tools the finance team already uses.
From the client’s review
“The AI extraction they built works reliably with different invoice formats which was the main thing we needed.”
A mobile app, website and admin dashboard connecting patients in rural and semi-urban India with doctors, with video consultations, digital prescriptions and patient registration.
From the client’s review
“The UI/UX design process was collaborative and they kept the end user in mind throughout, which mattered a lot for a platform targeting rural users.”
One platform replacing scattered tools for pet food ordering, walker bookings, vet consultations and adoption listings, with customer features and a vendor management backend.
From the client’s review
“The vendor and admin management setup stood out most, since it needed to handle walkers, trainers, cafés, and diagnostic labs within one consistent system.”
It is the design and build of the interfaces that connect applications, partners and third-party services. Mindrops builds REST and GraphQL APIs, event-driven integrations and webhooks, secured with SSO/JWT.
What API work does Mindrops do?
API design and build (REST/GraphQL), system and third-party integration, event-driven and webhook architectures, and API security and governance.
Does Mindrops integrate the WhatsApp Business API?
Yes. Mindrops integrates the official WhatsApp Business API for notifications and conversational flows — see the WhatsApp marketing service.
Can Mindrops connect an ERP, CRM and payments?
Yes. Mindrops integrates ERP, CRM, payment gateways and other third-party systems so data flows cleanly across the stack.
How are APIs secured?
SSO/JWT, OAuth, rate limiting and monitoring, under a secure SDLC.
Will the APIs be documented?
Yes — versioned, documented (OpenAPI) APIs that internal teams and partners can build against.