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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

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Flagship · GovTech
India Post — grievance system

Pan-India, awarded via GeM (Nov 2025).

Read →
Global delivery
India · Belgium · UK

Three offices, three time zones.

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APIs and integrations that connect ERP, CRM, payments and messaging.

Mindrops designs, builds and integrates APIs — REST, GraphQL, event-driven and webhooks — connecting your applications, partners and third-party services so data flows reliably across your stack.

Clients

  • Cushman & Wakefield
  • Pacific Group
  • DLF Group
  • Barbeque Nation
  • The Coffee Bean & Tea Leaf

Selected projects

Software Mindrops has designed and built for clients in this area.

Total post offices1,65,000The largest postal network in the world

Government · GovTech

India Post — Grievance Redressal

An AI-automated platform on Mindrops’ LazyMonkey foundation that categorises, prioritises, routes and auto-responds to every grievance, with one SLA-tracked record for central and regional teams.

Awarded via GeM (Nov 2025), it auto-triages thousands of grievances a day for a network of 1.5 lakh+ post offices.

SaaS · Influencer Marketing

Activate by Bloglovin'

A dedicated onshore and offshore Mindrops team built, upgraded and maintained the platform with Agile delivery — campaign matching, messaging and real-time reporting.

Maintained for 4+ years, scaling to 130,000+ influencers and 100,000+ brands on a network serving 16M+ users a month.

Cafés in India50+outlets across India, served by the systems we builtBrewing since 1963

AI · Food & Beverage

BeanBot — The Coffee Bean & Tea Leaf

An embeddable AI chat assistant grounded in live catalogue and store data, with an “Order Now” action on every product and a no-code admin console for content and pricing.

Live across 50+ outlets in India, handling about 10,000 conversations a month and around 50 orders a day.

API and integration services

Mindrops designs and builds the interfaces that connect applications, partners and third-party services — REST and GraphQL APIs, event-driven integrations and webhooks, including the WhatsApp Business API and payment, ERP and CRM connectors. Each integration is secured with SSO/JWT.

API design & build

Clean, versioned REST and GraphQL APIs with documentation partners can actually use.

System integration

Connect ERPs, CRMs and internal systems so data stays consistent everywhere.

WhatsApp Business API

Official WhatsApp Business API integration for messaging, notifications and conversational flows.

Payment & finance

Payment gateways, UPI, cards and finance-system connectors with the right controls.

Event-driven & webhooks

Queues, webhooks and event streams for real-time, decoupled integration.

API security & governance

SSO, JWT, rate limiting and monitoring so APIs are safe and observable.

Who we build integrations for

Teams re-keying data between systems

Businesses copying orders, invoices or customer records by hand between ERP, CRM and finance tools, with the errors and delays that follow.

Platforms opening up to partners

Products that need documented, versioned APIs so customers, partners or mobile apps can build against them safely.

Portals in front of a system of record

Organisations putting a portal or app in front of an ERP or finance system, where every write must be validated and controlled.

Apps adding payments & messaging

Businesses integrating payment gateways, UPI or the WhatsApp Business API into applications they already run.

Why Mindrops for API integration

An ERP integration pattern in production
Our Barbeque Nation portal reads live ledgers from the client’s ERP and writes back only at approval gates — a pattern that carries over to SAP, Oracle, Dynamics or Tally.
API-first by default
The platforms we build expose their capabilities through REST, so mobile apps and third-party connectors can be added later without re-architecting.
Multi-channel ingestion that runs daily
India Post’s grievance platform takes in social media, NIC email and web forms as one ticket queue — integrations that have to work every single day.
Failures you can see and recover from
Authentication, rate limiting, retries, idempotency and monitoring are designed into each integration, so a failed call is visible and recoverable.
Technologies we use
APIs
REST · GraphQL · OpenAPI · Webhooks
Messaging
WhatsApp Business API · Queues · Event streams
Security
SSO / JWT · OAuth · Rate limiting
Cloud
AWS · Azure · Docker · Serverless

Client reviews

AI invoice extraction

Vendor invoices are read and extracted automatically, stored, and passed to the accounting tools the finance team already uses.

From the client’s review

“The AI extraction they built works reliably with different invoice formats which was the main thing we needed.”
Keshpal YadavEmployee, VRV Hospitality Private LimitedRead full review on Sortlist

Warehouse operations platform

A field app and web admin panel connecting material records, site expenses and reporting across warehouse locations.

From the client’s review

“Reporting that used to take a full day of compiling sheets is now a filtered download from the admin panel.”
Amit AgarwalDirector, Footprint WarehousingRead full review on Clutch

Recruitment & candidate management

A recruitment platform with candidate registration, applications, admit cards and a central admin dashboard.

From the client’s review

“They designed it to handle high concurrent traffic during active recruitment drives, which was critical for us.”
AnujDirector, NIA Aviation Services Pvt. Ltd.Read full review on GoodFirms

Fintech lending platform

A customer app, vendor app and admin panel from one team, with KYC, CIBIL credit checks and automated loan approvals.

From the client’s review

“Fintech projects have a lot of layers and it was good to work with a team that understood the credit and lending side of things.”
Shyam AryaDirector, Insto Fin Private LimitedRead full review on Sortlist

Rural telehealth platform

A mobile app, website and admin dashboard connecting patients in rural and semi-urban India with doctors, with video consultations, digital prescriptions and patient registration.

From the client’s review

“The UI/UX design process was collaborative and they kept the end user in mind throughout, which mattered a lot for a platform targeting rural users.”
Rama RamanDirector, EonMedRead full review on Sortlist

Pet care marketplace

One platform replacing scattered tools for pet food ordering, walker bookings, vet consultations and adoption listings, with customer features and a vendor management backend.

From the client’s review

“The vendor and admin management setup stood out most, since it needed to handle walkers, trainers, cafés, and diagnostic labs within one consistent system.”
Vikas ShokeenDirector, Petinfy (JAVI Services LLP)Read full review on Sortlist

More client reviews

How we deliver integrations

  1. 01 — Map

    Systems & data flows

    We inventory systems, data ownership, volumes and existing APIs, and decide which system is authoritative for each record.

  2. 02 — Design

    Contracts & error handling

    We specify API contracts in OpenAPI, along with authentication, retry, idempotency and reconciliation rules.

  3. 03 — Build

    Connect & test

    Connectors are built and checked with sandbox and contract tests before they touch production data.

  4. 04 — Operate

    Monitor & version

    We roll out with monitoring and alerting, then maintain and version the integrations as connected systems change.

Frequently asked questions

What is API development and integration?
It is the design and build of the interfaces that connect applications, partners and third-party services. Mindrops builds REST and GraphQL APIs, event-driven integrations and webhooks, secured with SSO/JWT.
What API work does Mindrops do?
API design and build (REST/GraphQL), system and third-party integration, event-driven and webhook architectures, and API security and governance.
Does Mindrops integrate the WhatsApp Business API?
Yes. Mindrops integrates the official WhatsApp Business API for notifications and conversational flows — see the WhatsApp marketing service.
Can Mindrops connect an ERP, CRM and payments?
Yes. Mindrops integrates ERP, CRM, payment gateways and other third-party systems so data flows cleanly across the stack.
How are APIs secured?
SSO/JWT, OAuth, rate limiting and monitoring, under a secure SDLC.
Will the APIs be documented?
Yes — versioned, documented (OpenAPI) APIs that internal teams and partners can build against.

Related insights

Contact us

List the systems involved and what should flow between them. An engineer will reply within one business day.

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